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Rank: HSN Forum Member
Joined: 1/1/2010
Posts: 19
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HSN, I mean this respectfully.
I just left the UPS website tracking my recent purchases and I literally watched the delivery dates of my recent orders change from Wednesday May 11 to an extended 2-3 days. The UPS delivery report has my orders bypassing my personal home location taking my purchases to the Post Office for further delays instead of being delivered directly to me.
Please stop frustrating your faithful customers like this. Because of 'Sure Post', I have already decreased my HSN purchases. If this shipping method continues, I will have to leave HSN all together. Currently, I have a larger item being transferred to the Post Office instead of to my home address.
This method is not working. You could at least give us the option of selecting how we wish to have our purchases delivered. The UPS website states, 'By Sender's Request'... Which means that it's YOUR choice without regard to the inconvenience of the customers who are faithfully spending their hard earned money with your company.
'Sure Post' is anything but 'sure'.
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Rank: HSN Forum Member
Joined: 9/14/2008
Posts: 46
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ShiningLight, couldn't agree more with your post, especially -- 'Sure Post' is anything but 'sure'. That sums it up quite well.
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Rank: HSN Forum Member
Joined: 1/1/2010
Posts: 19
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Topaz444 wrote:ShiningLight, couldn't agree more with your post, especially -- 'Sure Post' is anything but 'sure'. That sums it up quite well. Thank you, Topaz. I hope they make changes. At least give us 'the option' to choose. I'm not 'bashing' HSN, not at all. I am however 'not pleased' with the new delivery system. It is truly a bad decision on their part at HSN to not even consider their faithful customers and to give 'us' a choice on shipping options.
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Rank: HSN Forum Member
Joined: 1/1/2010
Posts: 19
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The message from UPS when I just checked on the delivery status of recent order:
As requested by the sender, UPS has transferred this shipment to the local post office for delivery to the final destination.
Very disappointing. . .
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Rank: HSN Forum Member
Joined: 5/17/2009
Posts: 16
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I hate this new system also. It is confusing and causes delays. I wish HSN would give us a choice of one or the other. Seems they just don't care.
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Rank: HSN Forum Member
Joined: 11/12/2008
Posts: 46
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In HSN's defense, this was most likely a decision chosen from several to contain shipping costs. Though well intended, it is unfortunately causing a considerable amount of inconvenience, confusion and distress to many loyal customers. Am guessing that despite the complaints, HSN is unable to do much about this decision since they most likely entered into a contract with UPS and USPS.
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Rank: HSN Forum Member
Joined: 6/4/2008
Posts: 3
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Cloud99 wrote:In HSN's defense, this was most likely a decision chosen from several to contain shipping costs. Though well intended, it is unfortunately causing a considerable amount of inconvenience, confusion and distress to many loyal customers. Am guessing that despite the complaints, HSN is unable to do much about this decision since they most likely entered into a contract with UPS and USPS. Bad choice!!!!!
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Rank: HSN Forum Member
Joined: 11/23/2011
Posts: 1
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I am very dissatisfied with the mailing system it has taken 10 days just to reach from N California,
to S California.. it has been with UPS and now it is has been in a local post office for 5 days in Richmond CA I was told that the delivery date was 11-28-2011, am still waiting. This is my first purchase from
HSN flipster cars.
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Rank: HSN Forum Member
Joined: 5/17/2009
Posts: 16
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I am also very unhappy with the new shipping methods. Customers have been complaining for months, but HSN doesn't seem to care. I would like to have the option of either UPS or USPS, but NOT both ! 
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Rank: HSN Forum Member
Joined: 5/10/2010
Posts: 735
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Cloud99 wrote:In HSN's defense, this was most likely a decision chosen from several to contain shipping costs. Though well intended, it is unfortunately causing a considerable amount of inconvenience, confusion and distress to many loyal customers. Am guessing that despite the complaints, HSN is unable to do much about this decision since they most likely entered into a contract with UPS and USPS. I think if there's a contract, it would be with UPS. I think anything that's delivered to the post office has to be delivered by them regardless. The post office is now carrying a heavier load. The post office mail handlers don't get a raise in pay I'm sure, but have to deliver all of UPS drop offs. Can you imagine now until the holidays how hectic it will get!!! This could cause delays in our official letters/bills, don't you think? Anyway, there's also more damaged packages since the new system started. You are probably right, a contract is probably in place and can't be reversed. Too bad..I dislike this system too. Returns are also going back slower and getting credited back to our accounts later too!
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Rank: HSN Forum Member
Joined: 4/23/2011
Posts: 6
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I had a lot of trouble with their new shipping method. Fortunately HSN's customer service made things right because I was giving up and quite angry with HSN. I ordered a few simple inexpensive items and to make a long story short, they took FOREVER to arrive and their was confusion and an incorrect order. I don't see why they had to implement this new shipping method. It doesn't make sense. Things were fine the way they were, and on another subject, HSN should really give us a price break on the cost to return items because having to return things that just don't work can get costly in these economic times.
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Rank: HSN Forum Member
Joined: 12/2/2011
Posts: 1
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(Having trouble with the HSN site, it keeps kicking me out. Appologies in advance for possible errors) *** I also am very dis satisfied with the choice to use UPS not only because of the additional shipping time but the quality of service. I've had several orders dropped on my porch, and I do mean dropped. No knock or doorbell. On more than one occasion ive been waiting for a package and from nowhere I'll hear a Lou bang by the time I get to the door the driver is pulling away. The previous s but the kicker is very expensive items are left in full view in the muddle if the day, recently I bought a Dyson bundle totaled $680 it was left in my door step 'Dyson' big as day on the box. Yesterday I arrived home and the Bissell carpet cleaner was on my porch again in full view. I live in a nice neighborhood but there are criminals everywhere, I wonder would HSN replace an item that a UPS driver left on my porch if its stolen? I love HSN and probably won't quit buying from them but I do wish there were more shipping options. I'd much prefer the post office to UPS.
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Rank: HSN Forum Member
Joined: 10/20/2008
Posts: 148
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I dont know which state you guys live in but I live in Texas, and all my packages are delivered with UPS never by the post office, sometimes I have to sign for them, sometimes not (think when its a new driver and he doesnt know you). I have not had any problems so far.
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Rank: HSN Forum Member
Joined: 12/3/2011
Posts: 1
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HSN is trying to control their shipping costs by using hybrid services with UPS and the USPS. UPS handles the package from HSN's distribution facilities to the UPS facility that delivers your address. This all happens with-in the UPS published transit times. On the morning of the package's arrival to "Your" delivery facility a sort is completed by zip code and UPS delivers all the packages for that zip code to that USPS delivery unit. Contractually the USPS branch has 2 days to complete the delivery.
This service is currently known as UPS SurePost. Previously it was called UPS Basic and UPS Basic Plus. The idea is to provide a less costly service with a minimal increase in transit times. These services were primarily designed for "Residential" deliveries only and carry limits on the weight and size of the package. With all lower costs services there are several "trade offs", one being tracking visibility. We all are accustom to being able to see shipments from the moment they are tendered to the carrier all the way to our door. These Hybrid services do not offer the same level of "trackability".
When ever you see products promoting "Free Shipping" you can bet that a hybrid service will be used because it will be the lowest cost to HSN. If your shipment takes weeks to arrive I would question the time when it was handed to the carrier and if the item came from a distribution facility that was out of the norm. One other item to take into consideration is the USPS has over 3 times the number of non working holidays when compared to UPS or Fedex.
If anyone would like additional information please feel free to ask. I have been in the small package delivery business for 30+ years. I would welcome your questions.
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Rank: HSN Forum Member
Joined: 12/14/2008
Posts: 1
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This is an absolutely terrible decision. When something gets lost now the two companies can just point fingers at one another and the customer gets ed.
Just use one carrier, make it simple.
My understanding is that once a day UPS dumps hundreds of packages on USPS and then it takes days to go through them all and rerouted to the correct post office. I would rather just pick this up at my local UPS office.
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Rank: HSN Forum Member
Joined: 11/6/2008
Posts: 297
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Well if you think it's bad now just wait until the new post office cuts go into affect.No next day delivey for 1st class mail; so what do you think will happen to our packages.I order from tv because of the convience and speed of delivery.I guess I'll have to order more from online retailers who still use ups only.
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Rank: HSN Forum Member
Joined: 4/23/2011
Posts: 6
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I didn't realize the new system was called "sure post" but now that I know I am adding my reply to agree that it has been a total failure. Nobody wants to wait longer to receive their items. This new mail/delivery system, Sure Post, has caused a lot of inconvenience and frustration. It's not working.
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Rank: HSN Forum Member
Joined: 12/10/2011
Posts: 2
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Thanks ShiningLight for saying what so many agree about! SurePost STINKS! HSN take notice please. Your customers are extremely unhappy!!!! I just lost a delivery of about $300 to SurePost. It was 3 packages all ordered over several days but HSN decided to ship all in one day but in 3 pkgs. And the post office confirmed delivery!!!! Someone is having a good holiday with my stuff and won't need to do any shopping. I'm extremely unhappy about this and have complained directly to them about SurePost. As a former QVC shopper, their orders could be DEPENDED on to be shipped within a couple days and either in your box or UPS within days. HSN does well to get something to u in 10 days if not a Today's Special which may ship UPS directly and get there in ab 5 days. Something is wrong with a shipping system that takes so long to ship and then the uncertainty of delivery.
If this persists, guess I go back to QVC. Their quality control is so much better too. HSN I'm not trying to be brutal but I took a big loss on items that weren't still available by the time all the investigations was done. Hsn customer service did an exceptional Job in just exchanging or refunding the many items from jewelry to cosmetics to home goods! This is one area where HSN excels. But unfortunately I believe it is because of all the mistakes and delays and Customer Service is told to always
Make the customer happy. They do! But SHOULD NOT have to to start with. Stop focusing on volume and do some QC!
I love most of the items I do buy and would love to see some changes made in house at HSN! QC and the whole shipping process
overhauled!!! Thanks for all the good prducts and service...
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Rank: HSN Forum Member
Joined: 12/10/2011
Posts: 2
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And Lyndon1 your post is pretty much my perception of how the SurePost works. HSN is already slow to get it shipped out at the first stage so I think
It's the combination of delay of processing to get it out of their warehouse by UPS then the added delay of switching carriers from Ups to US mail. I live in a rural area and to my knowledge this occurrence of not receiving something from US mail is a one time thing. If HSN could improve on getting the items ready for shipment then maybe the SurePost wouldn't b quite as objectionable IMO. We have been spoiled to the speed of UPS delivery!
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Rank: HSN Forum Member
Joined: 4/9/2013
Posts: 1
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Wow! I see this SurePost service has been an issue over 2yrs. now, yet HSN still using this service. I ordered an item on April 3, 2013 2:22AM & as of today April 9, 2013 I haven't gotten my item. For 5 straight days I seen my item processing to packaging, now suddenly this afternoon I see my item shipped from Virginia & I'm located in North Carolina (so confusion). This same item on April 8, 2013 I ordered (upset now) it via Ebay & the seller is located in VA too, their item departed VA that night & expected to be here tomorrow April 10, 2013 (2 days). But seriously it's an issue with HSN shipping methods.
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Rank: HSN Forum Member
Joined: 2/25/2012
Posts: 2
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Ever since HSN started using SurePost, my package delivery service has been terrible. When UPS was delivering they got to me quickly and with no damage. Now, it takes 3-4 days longer at least and my boxes often arrive damaged and look like they've been run over by a truck with holes, dents, rips, etc. in them. Some arrive in such bad condition that I have to use a different box if I return the item; the box shipped in arrives so badly damaged that it is unusable. I NEVER had those problems when items were shipped by UPS!
HSN, please listen to your customers and go back to using UPS only!!
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Rank: HSN Forum Member
Joined: 7/9/2009
Posts: 7
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I agree that SurePost is an issue. I, too, would like to have UPS deliver everything, since I have to go to the post office for all but the smallest packages. I appreciate HSN's attempts to keep shipping costs down, but they really do need to rethink this. Perhaps we could have the option of choosing "mystery delivery" for the standard delivery charge or "designated delivery" for a small additional charge (not as much as the guaranteed quicker delivery we already pay extra for). "Designated delivery" would let us choose UPS or USPS, depending on which one works for us.
I've been shopping with HSN for years, and shipping charges have gone up a LOT in that time. Technology has improved, and delivery service should be able to keep up.
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Rank: HSN Forum Member
Joined: 4/30/2013
Posts: 1
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Surepost is unsurepost. I have had too many issue with USPS as it is. They leave my packages in public areas and already had another recent incident where someone tore open the box and stole an item from the package. This should not be legal. The seller has a responsibility to advise which carrier is being used to reach you. I was told it was UPS not USPS by HSN via chat. This is one reason why I would rather buy from "the smile on the box" company. The majority of packages can be sent to a secure locker and others can be "scheduled" for Saturday delivery via UPS or FEDEX. I sometimes pay a little more but piece of mind is worth it.
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Rank: HSN Forum Member
Joined: 5/1/2013
Posts: 1
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SUREPOST is HORRIBLE!!! Takes twice as long as even regular mail delivery..... I don't understand why you continue to use it. 2 weeks to get a small purchase usually..... grrrrr
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Rank: HSN Forum Member
Joined: 8/3/2008
Posts: 299
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I too, do not like the delay when purchases are sent that way. Other shopping networks do not use that method and I hope HSN will discontinue using it.
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