I just give up, I emailed questions after finding her website. Four days later and still not a reply. I'm going back to Dr Loretta. I called her office today and talked to her husband who is also a derm to get some questions answered about her new product. A few hours later I got a phone call from her office asking if I needed any more help. I'm very impressed with the customer service.
If Dr Graf doesn't have people that are able to answer questions within a couple of days then don't have a form to fill out with the promise of a answer very quickly.
I really think Dr Loretta Ciraldo is also very busy.
I'm ranting I know, I'm just so tired of bad customer service and I'm also very disappointed thaT I couldn't get any help. It's probably just as well because I've used Dr LOretta's products before and really liked them, not sure why I strayed from the line.

metra
I emailed CS to and I got back and email after about 6 days and it was so short and simple (and I emailed a LONG email explaining my skin and concerns so they could direct me to the right products)
Well that's all it said was "the essetials(sp) kit wouldbe the best place to start" thats all it said!! I was very disappointed.
I am on the Dr. Loretta mailing list but am sooooo confused by all her products I wouldn't know where to start.
I'm thinking about either going with Isomers, Dr. Graf (even tho the answers were not clear) or Elysee.......I need something I am almost out of all my skin care.

Thank you Metra
I'll go check out the kit your are talking about.
I need to keep Glycolics and Retinols in my routine because that seems to help my combo skin and keeps it clear.
I'll go take a look and if I cannot decide I will try and cll Vivian
THANK YOU :)

I have received replies from an email I sent through her website. I did not get a reply until I mentioned I, and others were disappointed with their lack of customer support. Their reply was apologetic and indicated they had computer problems and were in the process of installing new ones. I was asked to resubmit my questions, which I did. After a week or more I got a reply. Dr. Graf had been in Europe. I will have to say it was short and simple like SandGirl's and not everything was addressed. My conclusion is, there isn't much personal customer service at this time. I agree the "ask Dr. Graf" website should be removed.

The products, on the other hand, are excellent. I will continue to use them as they are the only ones I've used that have given me results. I have not used Isomers, but have used the others mentioned. One line for over a year waiting for results. Sadly, none.

I hope Dr. Graf will give customer service in the near future as I think it is hurting her reputation and keeping some from experiencing some great products.

I have always found Dr Graf's products to be very mediocre, nothing more as far as using innovbative ingredients, I would stick with Dr Loretta too.

Metra, I was just doing some research on Isomers, which I've never used, and couldn't believe the similarity in products and ingredients to Elysee. I was relieved to hear you saw no great results when using either of them. Since I saw none with Elysee I probably wouldn't with Isomers either. I kept thinking there must be something wrong with me or my skin. I kept buying product after product to add to my regime. Finally after a year and a half, and spending a lot of money, came to the conclusion I wasn't going to see any changes using E. I really wish I had as it still bothers me when I think of my wasted $'s. Thanks for your post.

I've been using Dr Loretta products for less then a week and Ihave to say my skin looks better then it has in a long time. At night I'll continue to use Isomers Redensify and One Complete because of what they cost, I need to use them. So far everything is working together very well. When I finish up the Isoners I'll probably just use the Dr. L products. I have to say that Isomers is a wonderful line of products, I just didn't see in my skin what others talk about.
As far as Dr. Graf I'll stick to my opinion that I won't use anything when cs is not there to answer my questions and make recommendations.

Metra,
I love Dr. Graf's products and have tried so many other brands here and outside of HSN. Please don't give up on her since I had trouble getting a response from her until I called. As it turned out she answered but there were problems with the host server to her website security-wise. If you don't hear back from her than make sure you list a phone number so someone can call you back - which is what they did. They were wonderful and very helpful. As for Dr. Graf my friend goes to her office and loves her. Apparently she is the most caring doctor and went to see her mother on a house call before she died since she couldn't travel. Who does that???

Maybe but I would either try again or call her office. She's going to be on HSN (can't wait) on the 15th or 16th so you might want to wait until after her visit when she's there. Good luck!

Well if someone from the company could have taken the time to answer my questions on what to use I might have been a happy customer also. I did send them another email tonight, just wanted them to know how disappointed I was with their non customer service. I'm postive I won't get a reply. The products are very confusing to me, several lines but not a clue which line is for which issues.