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Rank: HSN Forum Member
Joined: 11/6/2008
Posts: 120
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I bought a new Gateway laptop that offered windows 7 free. Now I find out that this offer was only valid from 7/26/2009 till 9/30/2009 .I would have waited to buy a new computer if i knew this.I relied on Hsn hosts being truthful.If anyone else has had this problem please let me know how or if you were able to resolve this,
Thanks
Scarlett811
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Rank: HSN Forum Member
Joined: 5/23/2008
Posts: 76
Location: karnack, texas
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I had the same problem with a laptop today's special in May 2009. Coupon included and upgrade denied. Both HSN and Acer/Gateway are not honoring this upgrade. I have fought and fought. The programs stated it and I have it on DVR but don't know if I can make a disc of it or even how to get the disc. I am furious. I feel your pain. It is one lie after another about this upgrade. I even found out Gateway Joe is not an employee of Gateway/Acer and never was. He is an employee or contractor for HSN.
Good, Better, Best, never let it rest, til your Good is Better and your Better is Best.
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Rank: HSN Forum Member
Joined: 11/6/2008
Posts: 120
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Thanks Ranchgirl
I think HSN should pay for the upgrades. It is only right; based on their representations of the product. I will continue to pursue this and let you know how I make out.
Have a great weekend.
Scarlett811
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Rank: HSN Forum Member
Joined: 5/24/2008
Posts: 144
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Good luck to both of you. This is a situation that HSN should rectify immediately. I considered getting a computer before Windows 7 came out but luckily decided to wait. Should HSN offer you a disc, make sure it's for Windows Home Premium and not Basic Seven which you will just have to upgrade again. There's another post here on 'What you should know about Windows 7' that you should read if you haven't seen it already.
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Rank: HSN Forum Member
Joined: 5/23/2008
Posts: 76
Location: karnack, texas
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Thanks for your wishes but there will be not settlement of this problem. HSN refuses to accept responsibility and Acer/Gateway says they are not partnered with HSN so its "So sad to bad your sc__wed. 
Good, Better, Best, never let it rest, til your Good is Better and your Better is Best.
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Rank: HSN Forum Member
Joined: 5/24/2008
Posts: 40
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How can those coupons be good if Windows 7 was not even released until I believe October 22nd??
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Rank: HSN Forum Member
Joined: 7/25/2009
Posts: 43
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i have been having a small problem about this i bought my gateway when it was TS with WinVista. When i first got my laptop the first thing i did is went to the Microsoft website and sign up for a free upgrade for Win7 after i did i got an email saying that i will receive another email when my free upgrade Win7 ships and it past October 22 still no email about my shipment, so i email then and this is the respond i got from them;"Your order has been received and validated. Orders are being filled in the order they were received. Please allow 1-4 weeks for your order to ship. Your order will be delivered USPS." hopefully i get it by December if i dont i will be really angry at Microsoft and HSN!
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Rank: HSN Forum Member
Joined: 5/23/2008
Posts: 76
Location: karnack, texas
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In response to tootsieroll, the coupon was and is supposed to be good until January 1, 2010. However no matter what it can't be settled in time. HSN has dropped the ball and continues to say they are not responsible for what their people say.
Good, Better, Best, never let it rest, til your Good is Better and your Better is Best.
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Rank: HSN Forum Member
Joined: 11/6/2008
Posts: 120
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I did not get a coupon with my ts computer. I was told to go to Gateway (which I did) and register for this ( which I did)When I check on the status it says processing, (by a 3rd party)F0R 10 DAYS nothing!!!! I have emailed Gateway,Hsn and this 3rd party .I am sooooo angry that Hsn is not going to stand behind this. Like I said before I would have waited to get my new computer NOT GOOD CUSTOMER SERVICE.
Scarlett811
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Rank: HSN Forum Member
Joined: 8/13/2008
Posts: 214
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I purchased a HP at Sams Club in August. I received my Windows 7 upgrade via the mail last week from Microsoft.
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Rank: HSN Forum Member
Joined: 7/25/2009
Posts: 43
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Okay the first thing when i got my TS gateway is registered for free upgrade before that i registered my gateway also, after all that i didnt hear nothing about my free upgrade until today and it was a email about my free upgrade order and that it now has been shipped via USPS.
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Rank: HSN Forum Member
Joined: 7/6/2008
Posts: 50
Location: Toronto Ontario, eh?
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Just to let you guys know... Windows 7 Starter is not available for sale to the public as a stand alone product.. Its authorized for inclusion in low cost devices such as Netbooks and Nettops.
It will eventually replace Windows XP.
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Rank: HSN Forum Member
Joined: 7/25/2009
Posts: 43
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okay i finnaly got an email about my free uprade to win7 and its now at my local USPS place so tomorow i will go pick it up.
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Rank: HSN Forum Member
Joined: 1/4/2009
Posts: 3
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I had a desktop built with Vista Ultimate in August. I received Win7 Ultimate Oct 23rd. I also bought a HP laptop at Costco in Aug with with Vista Home Premium and received notice that Win7 would be mailed Nov 12 - Nov 16.
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Rank: HSN Forum Member
Joined: 7/25/2009
Posts: 43
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okay i bought my gateway NV as a TS back in july or june and came with a free 7 upgrade i recieved my freee upgrade cd a day ago and last night installed it.the installation went well no promblems what so ever win7 is great
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Rank: HSN Forum Member
Joined: 11/6/2008
Posts: 120
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Well Ladies
It seems that you have been having more success than me loll. I did go onto Gateway and request my free upgrade as I stated earlier.It does say that the compueters had to be purchased after july 26 2009. So for people who were told that their earlier purchases would qualify no according to Gateway. My order says that it is in fullfillment where it has been for 2 weeks. I am soooooo disappointed in Hsn.They should really step in and rectify this situation. We purchased our computers in good faith based on the representations of Hsn.Like others I would have waited. so we will see if I ever get my update (after 4 weeks of trying) or I have to go and purchase one on my owne. I wll never purchase electronics from Hsn again.
Scarlett811
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Rank: HSN Forum Member
Joined: 7/25/2009
Posts: 43
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scarlett811 wrote:Well Ladies
It seems that you have been having more success than me loll. I did go onto Gateway and request my free upgrade as I stated earlier.It does say that the compueters had to be purchased after july 26 2009. So for people who were told that their earlier purchases would qualify no according to Gateway. My order says that it is in fullfillment where it has been for 2 weeks. I am soooooo disappointed in Hsn.They should really step in and rectify this situation. We purchased our computers in good faith based on the representations of Hsn.Like others I would have waited. so we will see if I ever get my update (after 4 weeks of trying) or I have to go and purchase one on my owne. I wll never purchase electronics from Hsn again.
Scarlett811 My order said Fullfillment for a really long time then i email them and they said they are releasing orders in order (first come, first serve) for those whom apply for the free upgrade like in sempter or beyone it will take a while.i apply for free upgrade on august 1 and i received my free win7 upgrade cd 2-3 days ago.
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