Do you remember when you first received your pans it had a receipt inside the box? Well on that receipt there is a sticker that you just peel and stick on you box and you can drop it off at any UPS location. When you do that you can also track the return from you account here on Hsn. Just go to my account and click ''track my returns'' after you droped off your box at UPS. Also for something that heavy it should be a return fee of $8.95 because is over 5lbs. If you past that 30 day period then it will be very hard for the greenpan company to give you an exchange or refund. I bought on of their products and it took them over four months to replace it. Hope this helps.